Return and Refund Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return it by following the instructions below.

Right of Withdrawal

You have the right to withdraw from the purchase contract, without providing any reason, within 14 days of receiving the product.
To exercise your right of withdrawal, you must communicate your decision to us by email to [your support email] , indicating:

  • Order number

  • Name and surname

  • Product purchased

  • Date of receipt

Return Conditions

  • The product must be returned intact , unused, clean and in its original packaging.

  • Returns of items damaged due to misuse are not accepted.

  • Return shipping costs are the responsibility of the customer, except in the case of defective products or shipping errors.

Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us within 7 days of receipt, attaching photos or videos that clearly demonstrate the problem. We will send you a free return shipping label and process the replacement or refund.

Refunds

Once the returned product is received and inspected, we will issue a refund within 5-7 business days using the same payment method used for the purchase. Times may vary depending on the policies of the bank or payment network.

Return Address

[Enter the address of the warehouse or collection point for returns here]

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